Ink Cartridges and Refill Kits - 1 year

It is our policy that all returned cartridges must be at least seventy (70%) percent filled. We feel trying at least 30% of the ink gives everyone a fair test of the quality of the product. If a returned cartridge is less than 70% filled we will e-mail you. If you want the cartridge back you will have an opportunity to make payment arrangements for us to ship it back to you.

All non-defective products must be returned in the packaging in an as-new condition. If a cartridge does not print or prints poorly and is not due to a bad printer, we will replace your cartridge at no cost to you. We guarantee that our cartridges are 100% compatible and prints as well as the original cartridge!

If you make a mistake and ordered the wrong cartridge, we don't pay for return shipping, but we will pay to ship you the correct cartridges. Just order the correct cartridge and claim a Return Merchandise Authorization. You'll be given instructions on how to return the unopened cartridge for a refund on that cartridge.

Laser Toner, Copier Toner, Fax Supplies - 90 days

Defective Toners and Fax Supplies cartridges must be returned within 90 days.

If you ordered the wrong item, the product must be returned unopened.

Cellular Accessories - 90 days - 15% Restocking Fee Applies

There is a restocking fee of 15% on all returns for refund for cell phone accessories. We shall replace a defective item. If a refund is requested instead of a replacement we will charge a 15% restocking fee.

Computer Accessories - Manufacturer's Warranty - 15% Restocking Fee Applies

There is a restocking fee of 15% on all returns for refund for computer equipment and accessories. We shall replace a defective item. If a refund is requested instead of a replacement we will charge a 15% restocking fee.

If you ordered the wrong item, the product must be returned unopened.

Replacement items will not be shipped, or refunds/credits will not be made, until the products being returned are received by us. If you need your replacements right away we suggest you ask for a refund and place a new order. Your new order will be processed immediately.

Please allow up to 5 business days to process your return from the time it reaches our Returns Department Warehouse. All credit requests will be completed within 5 business days. Please note that it may take your credit card bank up to 30 days to apply your credit. Please understand we have no control over how long the credit card company takes to credit the refund to your account after we submit the data to them, however, we shall process the request to the bank within 5 business days.